What we do
Types of work
Hands-on advisory for leaders and platform teams, backed by 25 worked examples with demos, diagrams, and delivery playbooks.
Patterns, metrics, and runnable demos for architecture reviews and pilots, from The Ops Toolbox.
Transformation assessment
1 to 2 weeks · fixed scope
Architecture & governance review
2 to 3 weeks · fixed scope
Pilot squad
4 to 8 weeks · time & materials or capped
- Ranked initiative shortlist with success metrics
- Build vs buy vs partner framing per workload
- Executive-ready narrative, not a 100-slide deck
Related examples: Transformation Discovery with Claude Structured Output, Meeting Notes to Action Items with Claude
- Reference architecture with explicit tradeoffs
- Integration points to CRM, ticketing, and identity
- Diagrams and notes your engineers can challenge in review
Related examples: Operational Copilot with Streaming Tools, Enterprise RAG on Azure AI Foundry, Policy Q&A with Seed RAG on Vercel, Multi-Model Routing with Vercel AI Gateway, Intent Routing on Amazon Bedrock
- Escalation matrix and supervisor handoff model
- Input/output safety thresholds aligned with legal
- Audit-friendly step timelines for orchestrated flows
Related examples: Operational Copilot with Streaming Tools, Human-in-the-Loop Approval Gates, Prompt A/B Evaluation with Structured Rubrics, Batch Ticket Triage on Vercel, Intent Routing on Amazon Bedrock, Responsible AI Gate with Azure Content Safety, Agent Orchestration on Azure AI Foundry
- Working pilot in your tenant or ours, with runbooks
- Discovery → pilot → scale playbook with honest weeks
- Handle-time, override, and grounding metrics defined up front
Related examples: Durable Orchestration with Vercel Workflow, AWS-Native Q&A with Amazon Bedrock, Orchestrated Agents on AWS Bedrock
- Shared tool schemas and policy-as-code patterns
- Gateway routing and cost guardrails
- Code review standards for agentic features
Related examples: Multi-Model Routing with Vercel AI Gateway, Production Observability for AI Routes, Durable Orchestration with Vercel Workflow, Prompt A/B Evaluation with Structured Rubrics, Intent Routing on Amazon Bedrock
- Risk register tied to architecture choices
- Gaps in IAM, data residency, and eval discipline
- Clear go / pivot / stop recommendation
Related examples: Azure OpenAI Chat Baseline, Enterprise RAG on Azure AI Foundry, Prompt A/B Evaluation with Structured Rubrics
Outcomes we repeat
How engagements tend to land when the pattern fits your context.
Architecture review or 6-week pilot
Regulated policy Q&A with citations
Financial services, insurance, and large HR policy estates
- Citation rate above 90% on an agreed golden question set
- Documented unknown-answer path when retrieval is weak
- Quantified lift vs general chat baseline for audit
Pilot squad with steering forum every week
Operations copilot with human approval
Support, ITSM, and CRM-adjacent workflows
- Read-only tools in pilot; writes only after supervisor approve
- Handle time improvement on covered intents with quality sampling
- Incident and override metrics in the same dashboard as cost
1 to 2 week assessment
Portfolio prioritisation and council operating model
Medium and large programmes with many AI ideas
- Single intake scorecard and capped active pilots
- Named champions with protected time and enablement kit
- Scale / pivot / stop decisions documented per pilot
Architecture review then pilot on one squad
Platform standards and gateway routing
CTO office standardising models, logging, and cost
- Default model per task type with documented fallback
- Structured logs and eval CI on prompt or index change
- Cost per successful task visible to finance monthly
2 to 3 week review alongside build team
Security and privacy gate before production
InfoSec review of agent or RAG going live
- Control-to-artefact pack accepted by risk (diagrams, logs, evals)
- Pen test on tool endpoints, not chat UI only
- Runbook drill for disable-tools and human fallback
Workshop plus architecture review
Copilot coexistence and custom systems of record
Microsoft-centric enterprises with M365 Copilot licensed
- Channel matrix: Copilot vs custom app vs human queue
- Custom work scoped to CRM/ITSM writes and cite-only corpora
- Aligned retention and safety rules across channels
What we do not sell here
Managed hosting, 24×7 model ops, or unlimited prompt engineering. Engagements are scoped to decisions, pilots, and enablement you can own, using your clouds, your data boundaries, and your escalation paths.
Next step
Talk about your next pilot
Patterns, metrics, and runnable demos for architecture reviews and pilots, from The Ops Toolbox.
Prefer the web form? The Ops Toolbox.
- One workflow, clear metrics
- Your cloud, your keys
- Written handoff, not dependency